> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallin.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Numbers

## Keep your existing number

You don’t need to change the number your customers already know.

Simply set up call forwarding with your current phone provider and use your assigned Kallin number as the destination. Customers continue calling your usual number, and the forwarded calls reach your Kallin assistant.

<Warning>
  Keep your existing phone service active. Your number stays with your current provider, and Kallin does not offer number porting. Cancelling that service could stop calls reaching Kallin.
</Warning>

<Card title="Forwarding From Your Provider" type="note" icon="phone" href="https://docs.kallin.co.uk/forwarding-from-your-provider" cta="View forwarding instructions ">
  Follow our step-by-step instructions to forward calls from your existing number to Kallin.
</Card>

***

## Forward calls to your team

Kallin can also forward calls to another number you choose, such as a team member’s mobile or a separate office line.

Give the Kallin setup team your chosen destination and explain how you want these calls handled.

<Warning>
  Avoid forwarding loops. Choose a destination that won’t send the call straight back to Kallin, including when that number is busy or unanswered.
</Warning>

***

## Before going live

* Call your Kallin number directly to check it works.
* Enable forwarding with your current provider.
* Call your existing business number from another phone.
* Test forwarding from Kallin to your chosen team number.

<Warning>
  Your existing provider may charge for forwarding calls. Check your plan’s forwarding terms before activating it.
</Warning>

***

## Need more help?

<Columns cols={2}>
  <Column>
    <Card title="Still Need Help?" icon="envelope" href="https://docs.kallin.co.uk/troubleshooting/contact-support">
      Contact the Kallin team for help with your number, call forwarding or getting set up.
    </Card>
  </Column>

  <Column>
    <Card title="Common Issues" icon="question-circle" href="https://docs.kallin.co.uk/troubleshooting/common-issues">
      Get help with calls, forwarding and account access.
    </Card>
  </Column>
</Columns>