> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallin.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Forwarding From Your Provider

<Danger>
  Check your provider and phone service before entering forwarding codes. Mobile and landline instructions can differ, and your provider may charge for forwarded calls.
</Danger>

Follow the instructions for your phone service to forward incoming calls to Kallin.

**Before starting:** call your assigned Kallin number directly to check it works. Wherever you see `NUMBER` below, replace it with your Kallin number without spaces.

***

## BT — landline and Digital Voice

Check that **Call Diversion** is enabled on your BT service.

### Forward every call to Kallin

Using your BT landline:

1. Dial `*21*`
2. Enter your full Kallin number.
3. Press `#`
4. Listen for the confirmation announcement.

### Only forward unanswered calls

Follow the same steps, but begin with `*61*`. Your phone will ring for 15 seconds before forwarding.

### Turn forwarding off

* For all-call forwarding, dial `#21#`.
* For unanswered-call forwarding, dial `#61#`.

**BT Business customers:** These codes also apply to standard BT Business Call Diversion. Cloud Voice and other business systems may use different instructions.

See [BT’s landline and Digital Voice instructions](https://www.bt.com/help/landline/calling-features-and-security/all-about-call-diversion) or [BT Business’s standard Call Diversion instructions](https://business.bt.com/help/article/phone-line-and-services/call-diversion/using-call-diversion-to-forward-calls/).

***

## Sky Talk — landline

Sky calls call forwarding **Call Diversion**. It’s an optional extra, so you may need Sky to enable it before you start.

### Forward all calls to Kallin

On your Sky landline, dial:

`*21*YOUR KALLIN NUMBER#`

Enter your full Kallin number without spaces in place of **YOUR KALLIN NUMBER**. The `*` and `#` symbols are buttons on your phone’s keypad.

Once enabled, calls to your Sky number will be forwarded to Kallin.

### Turn forwarding off

Dial `#21#` from your Sky landline to stop forwarding calls.

### Check whether forwarding is enabled

Dial `*#21#` from your Sky landline to check its current status.

Follow [Sky’s instructions](https://www.sky.com/help/articles/making-a-call).

<Tip>
  After setting it up, call your Sky number from a different phone to check that Kallin answers.
</Tip>

***

## Vodafone — UK mobile

### Prepare your Kallin number

Replace its first **0** with **+44**. For example, `01632 960123` becomes `+441632960123`. Use your own number, not this example.

### Forward every call to Kallin

On your Vodafone mobile:

1. Open the Phone app’s keypad.
2. Enter `**21*`
3. Add your Kallin number, starting with `+44`.
4. Add `#`.
5. Press **Call** and wait for confirmation.

Enter everything together without spaces.

### Only forward unanswered calls

Use the same steps, but begin with `**61*`.

### Turn forwarding off

Enter the appropriate code and press **Call**:

* **All-call forwarding:** `##21#`
* **Unanswered-call forwarding:** `##61#`

<Note>
  Vodafone Pay as you go only allows forwarding to voicemail, so it cannot forward calls to Kallin. Vodafone landlines and One Net use different instructions.
</Note>

See [Vodafone’s official mobile forwarding instructions](https://www.vodafone.co.uk/help/mobile/how-do-i-manage-call-diverts).

***

## TalkTalk — landline

### Enable Call Divert

In your TalkTalk account, go to **Profile & Settings → My Telephone settings**. Under **Calling features**, tick **Call Divert**, then select **Update**.

### Forward every call to Kallin

Using your TalkTalk landline:

1. Dial `*21*`
2. Enter your full Kallin number.
3. Press `#`.

### Only forward unanswered calls

Follow the same steps, but begin with `*61*`. Calls will forward after ringing for 21 seconds.

### Turn forwarding off

* **All-call forwarding:** dial `#21#`.
* **Unanswered-call forwarding:** dial `#61#`.

See [TalkTalk’s official Call Divert instructions](https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/how_to_manage_Call_Divert).

***

## Virgin Media — home landline

Virgin Media uses different codes depending on your telephone service area.

### Find your area

Call **1765** from your Virgin Media landline. Listen for your area colour, then hang up.

### Green, Blue, Yellow or Purple areas

1. Dial `*21*` and wait for the tone.
2. Enter your full Kallin number, including its area code.
3. Press `#`.
4. Listen for the confirmation tone.

### Red areas

1. Dial `*70` and wait for the tone.
2. Enter your full Kallin number, including its area code.
3. Listen for the confirmation tone.

### Turn forwarding off

* **Green, Blue, Yellow or Purple:** dial `#21#`.
* **Red:** dial `#70`.

Virgin Media says cancellation can take up to 24 hours.

<Note>
  Call Divert is a paid extra. Virgin Media’s free voicemail does not work while Call Divert is enabled.
</Note>

See [Virgin Media’s official forwarding instructions](https://www.virginmedia.com/help/landline/set-up-call-diversion).

***

## EE — business mobile

You can set up forwarding through your phone’s **Call Forwarding** settings. The menu location depends on your phone.

### Forward calls to Kallin

1. Find **Call Forwarding** in your phone’s settings or Phone app.
2. Turn forwarding on. If you see several options, choose **Always forward** to send every call to Kallin.
3. Enter your full Kallin number.
4. Confirm or save the change.

### Turn forwarding off

Return to the same settings and disable the forwarding option you enabled.

See [EE’s official business mobile instructions](https://business.ee.co.uk/help/ee-getting-started/manage-call-diverts/).

***

## EE — Digital Home Phone

On your Digital Home Phone handset:

1. Open the **Voice** menu.
2. Select **Calling Features → Call Diversion**.
3. Select **Set up**.
4. Enter your full Kallin number.
5. Select **Set up** again to confirm.

See [EE’s official Digital Home Phone instructions](https://ee.co.uk/help/home-phone/manage-use/call-diversion).

***

## RingCentral — internet-based business phones

RingCentral is a VoIP service, meaning your phone system runs over the internet.

### Forward calls for your user or extension

In the RingCentral app:

1. Select your profile picture, then **Call rules**.
2. Select **Forward all calls**.
3. Under **Incoming calls**, choose **Forward the call**.
4. Select **Number** and enter your Kallin number.
5. Select **Save**.

If customers call a main company number or call queue, ask your administrator to update that number’s call handling.

See [RingCentral’s official forwarding instructions](https://www.ringcentral.com/office/features/call-forwarding/overview.html).

***

## VoIP Providers & Setup Guides

Already using an internet-based business phone service? Follow your provider’s guide to forward incoming calls to your Kallin number.

| Your phone service              | Official setup guide                                                                                                                                               |
| :------------------------------ | :----------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **BT Cloud Voice**              | [Set up call forwarding](https://business.bt.com/help/guides/guide-to-bt-cloud-voice/manage-calls-on-bt-cloud-voice/forward-calls-in-cloud-voice-call-forwarding/) |
| **BT Cloud Phone / Cloud Work** | [Set up call diversion](https://business.bt.com/help/article/phone-systems/bt-cloud-phone-and-cloud-work/setting-up-call-diversion-on-bt-cloud-phone/)             |
| **RingCentral**                 | [Set up call forwarding](https://www.ringcentral.com/office/features/call-forwarding/overview.html)                                                                |
| **Voipfone**                    | [Manage call call diverts](https://www.voipfone.co.uk/support/control-panel/services/call-diverts)                                                                 |
| **8x8**                         | [Set up call forwarding rules](https://docs.8x8.com/8x8WebHelp/admin-console/Content/Set_up_Call_Forwarding_Rules.htm)                                             |
| **Zoom Phone**                  | [Manage call handling and forwarding](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0069180)                                                  |

When the guide asks for a forwarding destination, enter your **full Kallin phone number**. This may be described as an **external number** or **custom number**.

<Tip>
  If your number belongs to a main switchboard or call queue, your phone system administrator may need to make the change.
</Tip>

Check any forwarding charges with your provider, then call your existing number from another phone to confirm Kallin answers.

***

## Provider not listed?

Ask your provider:

“I’d like to forward incoming calls from my existing number to my Kallin number. Can you confirm how to enable this, how to turn it off and whether there are any charges?”

For an internet-based business phone system, ask about **forwarding to an external number**. This means your full Kallin phone number, rather than an internal staff extension.

***

## Test your forwarding

1. Call your existing number from a different phone.
2. For unanswered forwarding, let your phone ring without answering.
3. Confirm your Kallin assistant answers.
4. If calls should then forward to a team member, test that destination too.

Choose **all calls** for Kallin to answer first, or **unanswered calls** to give your team the first chance to answer.

Keep your existing phone service active. Forwarding availability and charges depend on your provider and plan. If activation fails, ask your provider to check that external call forwarding is enabled.

<Note>
  Test before going live. Call your existing number from another phone and check that Kallin answers, captures the enquiry and forwards to your team as intended.
</Note>

***

## Need more help?

<Columns cols={2}>
  <Column>
    <Card title="Still Need Help?" icon="envelope" href="https://docs.kallin.co.uk/troubleshooting/contact-support">
      Contact the Kallin team for help with your number, call forwarding or getting set up.
    </Card>
  </Column>

  <Column>
    <Card title="Common Issues" icon="question-circle" href="https://docs.kallin.co.uk/troubleshooting/common-issues">
      Get help with calls, forwarding and account access.
    </Card>
  </Column>
</Columns>