> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kallin.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Onboarding

From creating your account to answering your first call, here’s how getting started with Kallin works.

<Steps>
  <Step title="**Choose your plan and create an account**">
    Explore our [plans and pricing](https://www.kallin.co.uk/pricing) to find the right option for your business, then [create your Kallin account](https://app.kallin.co.uk/signup).

    Use an email address you check regularly so our team can contact you about your setup.

    <Tip>
      Already have an account? [Sign in](https://app.kallin.co.uk/sign-in) and continue with the steps below.
    </Tip>
  </Step>

  <Step title="**Tell us about your business**">
    We’ll help you prepare the information your assistant needs to handle calls. This includes:

    * Your business name, services and opening hours.
    * Common customer questions and their answers.
    * The details you’d like collected from callers.
    * When calls should be forwarded to your team and which number to use.

    <Tip>
      Your website and any existing FAQs are a useful starting point. Check that the information is accurate and up to date.
    </Tip>
  </Step>

  <Step title="**We help configure your assistant**">
    The Kallin team will help set up your assistant using your business information and instructions.

    Together, we’ll establish how it should answer calls, what it can help with and what should happen when a caller needs a person.
  </Step>

  <Step title="**Choose how customers reach you**">
    You can give customers your assigned Kallin number or keep using your existing business number by forwarding calls from your current provider to Kallin.

    Phone Numbers & Call Forwarding Explore your number options and learn how to forward calls.

    <Note>
      Kallin does not offer number porting. If you forward an existing number to Kallin, keep your current phone service active.
    </Note>

    <Card title="Forwarding From Your Provider" type="note" href="https://docs.kallin.co.uk/forwarding-from-your-provider" cta="View forwarding instructions ">
      Follow our step-by-step instructions to forward calls from your existing number to Kallin.
    </Card>
  </Step>

  <Step title="**Make a few test calls**">
    Before going live, call your Kallin number and try a few typical customer questions.

    Check that your assistant:

    * Introduces your business correctly.
    * Gives accurate answers about your services and hours.
    * Asks for the caller details you need.
    * Forwards calls to the right person when required.

    Let our team know if anything needs adjusting.
  </Step>

  <Step title="**Start taking calls**">
    Once you’re happy with your test calls, start using your Kallin number or enable forwarding with your current provider.

    If you’re keeping your existing number, call it from another phone to check that the full journey works.
  </Step>
</Steps>

***

## Need more help?

<Columns cols={2}>
  <Column>
    <Card title="Still need help?" icon="envelope" href="https://app.mintlify.com/kallin/kallin/~/f97ebe87-0b59-41b1-b77c-1c3fbb583d81">
      Contact the Kallin team for help with your number, call forwarding or getting set up.
    </Card>
  </Column>

  <Column>
    <Card title="Common Issues" icon="question-circle" href="https://app.mintlify.com/kallin/kallin/~/e9a76890-2795-436d-b568-9dfb0424f90b">
      Get help with calls, forwarding and account access.
    </Card>
  </Column>
</Columns>