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This guide covers the most common issues Kallin customers run into and walks you through exactly how to fix them. Work through the relevant accordion below, and if you still can’t resolve the problem, the links at the bottom of this page will point you to further help.
Call your assigned Kallin number directly from another phone. If it answers, check that your existing provider’s forwarding settings point to the correct number. If the Kallin number also fails directly, contact our support team.
Your existing voicemail may be answering before the forwarding rule activates. Ask your phone provider to check the voicemail and unanswered-call settings, then test again by letting a call ring without answering.
Unanswered-call forwarding waits for your original phone to ring before redirecting the call. Check the forwarding delay with your provider. Choose all-call forwarding if you want calls sent straight to Kallin.
Check that the information supplied during setup is current, including opening hours, services and prices. Send our team the question, the incorrect answer and the correct information so we can help update your assistant.
Background noise, poor reception or speakerphone audio can affect the conversation. Test from another phone in a quiet location. If the issue continues, note the call time and explain what the assistant struggled to understand.
Check that the destination number is correct and can receive calls directly. Confirm the agreed forwarding rules with our team, including when the destination should be available and what should happen if nobody answers.
Make sure your assistant’s instructions include asking for the details your team needs, such as the caller’s name, callback number and reason for calling. Ask it to confirm important details rather than relying on caller ID alone.
A forwarding loop occurs when a call entering Kallin is forwarded to a destination that then forwards the call back to the same Kallin number, creating an infinite loop.To fix this, review the forwarding destination for the affected routing rule under Managing Numbers → Forwarding. Confirm that the destination number — whether a mobile, landline, or another service — does not have its own call forwarding or divert set up that points back to your Kallin number.If you are chaining multiple Kallin numbers together, trace each hop in the chain to make sure there is no circular reference.
Check that you’re using the email address and sign-in method used when creating your account. Follow the password-reset option if available. If you still cannot sign in, contact support with your account email and the error message—never send your password.
If notifications are enabled for your setup, check the intended recipient and delivery method. For email notifications, check spam folders and mailbox rules. Send our team the time of a test call and the address that should have received the notification.
On the sign-in page, select Forgot password? and enter the email address linked to your Kallin account. Follow the link in your email to choose a new password.
Check your spam or junk folder and make sure you entered the email address used for your account. Allow a few minutes for delivery before trying again. If it still doesn’t arrive, contact support.
Contact support@kallin.co.uk with your business name and the email address linked to your account. We’ll help you with the next steps to verify ownership and recover access.
Open Agent in your Kallin dashboard and update the relevant business information or instructions. Keep your opening hours, services and answers up to date, then make a test call to check the changes.
Change one setting at a time and make a test call after each adjustment. This makes it easier to hear what works best for your callers.
Go to Agent and find Voice and character. You can adjust the voice, language and tone, along with voice delivery settings. Make a test call to hear how your assistant sounds.
Change one setting at a time and make a test call after each adjustment. This makes it easier to hear what works best for your callers.
Under Agent, find First message in the Conversation flow section. Edit this to change what Kallin says when a call connects.
Change one setting at a time and make a test call after each adjustment. This makes it easier to hear what works best for your callers.
Go to Agent → Conversation flow and adjust Speed. Lower it for a slower speaking pace or increase it for faster responses, then make a test call.
Change one setting at a time and make a test call after each adjustment. This makes it easier to hear what works best for your callers.

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