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Kallin’s UK-based support team is here to help you get the most out of your account. Whether you’re dealing with a porting issue, a number that isn’t routing correctly, or a billing question, we aim to get back to you quickly with a clear answer. This page explains how to reach us, what to prepare before you do, and how to escalate if the situation is urgent.

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Support Channels

Email Support

Email support@kallin.co.uk with your question. Our team responds within 12 business hours, during support hours

Live Chat

Click the Help icon in the bottom-right corner of your Kallin dashboard to start a chat. Available Monday–Friday, 09:00–17:30 GMT.

Phone Support

Available to customers on Custom and Enterprise plans. Sign in and go to Settings → Support to find your dedicated support number.

Community Forum

Visit community.kallin.co.uk to ask questions, share tips and connect with other customers. Our team monitors the forum, with most help provided by the community.

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When to Contact Support

Contact the Kallin team if you need help with:
  • Call forwarding — calls aren’t reaching Kallin or aren’t being passed to the correct team number.
  • Number setup — your Kallin number isn’t activating or answering as expected.
  • Billing and payments — you have questions about invoices, subscription charges or payment methods.
  • Feature suggestions — you’d like to suggest a new feature or an improvement to Kallin.
  • Service problems — calls are repeatedly failing or several numbers appear to be affected. Check status.kallin.co.uk for any reported issues.

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Before You Contact Us

A few details will help our team investigate your issue more quickly:
  • Check Common Issues — you may find the answer in our troubleshooting guide.
  • Make a test call — for forwarding problems, call your Kallin number directly, then your existing business number from another phone. Note whether either call works.
  • Include your account details — provide your business name, account email and account ID if available.
  • Include the affected numbers — tell us which number customers dial, your Kallin number and any onward forwarding destination.
  • Explain what happened — describe what you expected, what happened instead and when it occurred. Include the date, time and time zone for any affected calls.
Please don’t include passwords, verification codes or full payment-card details.
Include your account ID and the affected phone number in every support request — even in follow-up messages. This lets our team locate your account instantly and keeps your ticket moving without unnecessary delays.

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Urgent Support

If your number is unreachable or calls aren’t reaching Kallin, contact support and explain how the issue is affecting your business.
  • Live chat or phone — tell the team the issue is urgent. Phone support is available on Business and Enterprise plans.
  • Email — add URGENT to the start of your subject line, for example: URGENT: Calls not reaching Kallin.
Include the affected number, when the problem started and any checks you’ve already tried. Please reserve urgent requests for issues that are actively affecting your service.

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Service Status

Check status.kallin.co.uk for updates on service issues and planned maintenance. If your issue isn’t listed, contact support with details so we can investigate.
Our regular support hours are Monday to Friday, 09:00–17:30 GMT, excluding UK public holidays. Out-of-hours support is available to all customers by email only at support@kallin.co.uk. For urgent issues, add URGENT to your subject line. We’ll respond as soon as possible, though response times may be longer outside regular hours.